Frequently Asked Questions?

What is the minimum order value for free shipping within Pakistan?

Orders above Rs.4,999 qualify for free delivery across Pakistan.

Can I cancel my order after placing it?

Yes — You may request cancellation within 4 hours (in working hours) after placing the order. If the order has already been processed for shipping, cancellation is not possible.

What is your return and exchange policy?

You may request a return/exchange within 7 days after delivery. Products must be unused, unwashed, and in original packaging. Inner-wear are not eligible for return.

Do you ship internationally?

No — International shipping is not available at the moment. However, We are working on it and will be providing this service very soon.

How can I track my order?

You may track your order by entering the tracing number at TCS online portal. You can also get updated status by inquiring through our customer services at 0349 9003311.

What payment methods do you accept?

You can pay as COD (Cash On Delivery) or in advance payment. Yes, We accept secure online payments via our gateway. Furthermore, You can contact our customer services for EasyPaisa or Jazz Cash Account as well.

What if I receive a faulty or damaged product?

If your item is defective or damaged, contact at +92-349-9003311 with your order details for a replacement or resolution.

How do I place an order on your website?

Browse categories, select your items, add to cart, proceed to checkout, and enter your details to complete the order.

What are your customer service hours?

Customer support is available Monday to Saturday, 9:30 AM to 05:30 PM. Sunday is closed. Email: info.sweat92@mfmahmoodgroup.com | Phone/Whats App: +92-349-9003311.

Do you offer a discount for first-time subscribers?

Yes — Subscribers receives additional off their first purchase when they subscribe to our newsletter.